Chilis: Tex-Mex, Bar & Grill
The
1st time we went here was when the place had just opened and again
nearly 2 year later; the service, which was pathetic, then (which I had
attributed to teething troubles) has gone further downhill. It took 20 minutes
and 4 reminders to get mustard, the same problem for refills of coke, 50
minutes to get the wrong main course dishes and when we asked for a rare steak,
were told ‘we have only well done’, and these are only the screw ups I
remember! Obviously after being subjected to all this, we asked to speak with
the manager; strangest thing, for 25 minutes he refused to come to our table
and communicated via our server!!
Ambiance Mall, Vasant Kunj
Coming
to the food, the classic American fare is unfortunately not that classic. I
assume their signature dish would be the burgers, but with stale dried out buns
with grainy dehydrated meat it’s a wonder how they are surviving. We ordered a
total of 3 dishes; the burger was a massive let down, the veg quesadillas were
decent and the 3rd, a grilled beef dish we sent back since the meat was like
rubber; besides, it looked nothing like the menu description. After 20 minutes,
our server brought the dish back, but it did not look or taste like anything we
were initially served. Clearly the dish we sent back, was hurriedly slapped
together after we created a fuss.
Just
because Chilis is a big brand, the franchisee thinks he can get away with
dishing out crap with service to match. It’s really something that the
franchisor should look into. I have had many a memorable meal at Chilis in
Dubai and the west, but was most disappointed with the bad food and the
lackadaisical service in Delhi. It speaks volumes about the brand and the blame
should not be placed only on the franchisor; TGIF and Hard Rock have similar
menus and have done an excellent job of maintaining their standards of food and
service quality.
Like
me, if you enjoy your American tex-mex cuisine, head to Hard Rock, Rodeo or
even TGIF, but definitely stay away from Chilis – it just gives the cuisine a
bad name in Delhi.
Food
Quality: 2/5
Food
Quantity: 3.5/5
Service:
0/5
Value
for money: 1.5/ 5
Ambience:
Peppy bar
Meal
for two (without alcohol): INR 1100 - 1300
No.
Of Visits: 2
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